Shipping & Returns
Shipping
Free shipping on every order to the US and Canada. No minimum, no "spend $9 more to unlock free shipping" math at checkout.
Where it ships from
Our products ship directly from our manufacturing partner in China. That keeps prices down, and it means delivery takes longer than a domestic warehouse would. We'd rather tell you that here than have you find out from a tracking page.
When it ships
Orders are picked, inspected and packed within 1-3 business days. You get a tracking link by email the moment it leaves — not three days later, not never.
When it lands
- United States — 10 to 20 business days after dispatch
- Canada — 12 to 25 business days after dispatch
Those are honest ranges, not the optimistic end of them. Plenty of orders arrive well inside them. Customs, holidays and carrier backlogs can push things later — and if yours is dragging, we'd rather hear from you than have you sit there refreshing a tracking page.
Customs, duties and taxes
Because parcels arrive from China, import duties or taxes can apply depending on your country's current rules and the value of your order. Any such charge comes from the government rather than from us. If a carrier asks you for one, forward us the receipt — we track it, and it changes how we ship.
Typo in your address?
Email us within 12 hours of ordering and we can almost certainly catch it. After that the parcel belongs to the carrier and we can't reroute it. If it comes back to us undeliverable we'll refund the order, minus what the shipping actually cost us.
Tracking says delivered. Your porch disagrees.
Happens more than it should. Check with neighbors and anywhere a driver might have tucked it first — then email us. If it hasn't surfaced in three days, we send a replacement.
Returns
30 days. If it didn't work out, send it back.
The short version
- Unused, still in its packaging → full refund, no interrogation
- Arrived broken, faulty, or just wrong → send a photo, keep the item, we replace or refund it
- Your pet tried it and wanted nothing to do with it → read the next bit
The your-pet-hated-it problem
We can't restock a chew toy that's been in a dog's mouth or a brush packed with cat fur. Nobody wants to buy that, and we're not going to quietly resell it to someone who doesn't know.
So used grooming tools and chew toys can't come back for a straight refund. But a product your pet flatly rejected is our problem too. Email us and tell us what happened — we'll usually sort out store credit or a swap for something that suits them better. We'd rather do that than lose you over twenty dollars.
How to start a return
Email tailnox0808@gmail.com with your order number and one line about what went wrong. A photo helps. We reply within one business day with the return address.
Please wait for that reply before shipping anything back — unannounced returns arrive with no name attached and we can't match them to an order.
Who pays return shipping
- We do — if the item arrived damaged or faulty, or we sent the wrong thing
- You do — if you changed your mind
Refund timing
We issue the refund within 2 business days of your return arriving. Your bank then takes another 3 to 10 days to actually show it. That second part is out of everyone's hands, ours included.
Cancelling
Before it ships, cancelling is free — just email us. Once it's shipped, treat it as a return.
Still stuck?
Write to tailnox0808@gmail.com. A person reads it, usually the same day.